The questions buyers actually ask us

Most food and personal care items are dispatched within 48 hours and delivered in 4–7 days. Large textile items such as quilts are stitched to order and take 7–10 days. The product page shows the estimate for the item you are looking at.

Delivery is free above ₹799 and a flat ₹59 below that. Cash on delivery is available with a ₹29 handling fee.

Women-led Self Help Groups registered under NRLM, working from their own villages. Every product page names the group, the village and the district it came from, and you can read the full group story on its own page.

Food items are packed under the group’s own FSSAI licence, and the licence number is printed on the product page. Textiles use azo-free dyes. Handmade claims are verified by the group’s registration documents and our own visit.

The group quotes a price that covers its material cost and the wage it wants to pay. We add packing, courier and our commission on top and show the split. Groups can change their quote at any time, and we do not negotiate it downwards.

Unopened food and personal care items can be returned within 7 days. Hygiene products such as sanitary napkins and menstrual cups are non-returnable once the outer pack is opened, for safety reasons. If something arrives damaged, send us a photo within 48 hours and we will replace or refund it.

Yes. We handle corporate gifting, bulk orders for schools and hospitals, and wholesale for retail shops. Use the bulk gifting page or message us on WhatsApp and we will send a quote with timelines.

Settlements run every fortnight directly into the group’s own bank account, with a statement naming each order. We do not route payments through intermediaries, and groups can see their own sales.